Results for
Xerox in Leaders Quadrant of Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year
April 13, 2015
Industry research firm Gartner, Inc. placed Xerox (NYSE: XRX), in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. The Magic Quadrant is a proprietary research tool developed...
WDS, A Xerox Company, has launched Self-Care Express, a knowledge service package to help regional mobile operators and MVNOs (Mobile Virtual Network Operators) deliver an improved online self-care experience for their customers.
Call centers, vitally important to businesses such as airlines and credit card companies, often have agents who say they feel isolated, receiving little feedback on how they are interacting with customers. To help, Xerox researchers have invented software that uses gaming techniques to provide feedback and encourage teamwork.
Xerox (NYSE: XRX) today announced an agreement to acquire German-based Invoco Holding GmbH, expanding its European customer care services. The transaction is expected to close following the completion of customary closing conditions.
Xerox Ranked as a Leader for Innovative Health Insurance Services
September 16, 2013
Xerox (NYSE: XRX) was designated as one of the best positioned business process outsourcing (BPO) providers to support health insurance companies in complying with the Affordable Care Act.
Xerox Acquires LearnSomething, Inc., Provider of Digital Education Solutions to Food and Drug Retailers
June 05, 2013
Xerox is acquiring LearnSomething, Inc., the leading provider of custom e-learning solutions and consumer education for the food, drug and healthcare industries.